These Terms and Conditions ("Terms") govern the purchase of products through the Bee Shopi online store available at beeshopi.com By placing an order through our website, you agree to be bound by these Terms.
1. General
1.1 These Terms and Conditions apply to all orders, sales, and deliveries of products offered and sold through the Bee Shopi online store beeshopi.com .
1.2 The seller is:
Bee Shopi, a trade name of MD Humauin Kabir, MSc,
Sole Proprietorship,
Founded in Vienna, Austria in 2020
Business address:
Dreyhausenstraße 16/22-22A, 1140 Wien, Austria
VAT Identification Number:
ATU75627467
Trade Register Number (GISA Code):
32536461
Supervisory Authority: Magistrat der Stadt Wien
Member of the Austrian Economic Chamber (WKO)
Email:
support@beeshopi.com
2. Scope of Application
2.1 These Terms apply to consumers within the meaning of the Austrian Consumer Protection Act (Konsumentenschutzgesetz – KSchG).
2.2 By placing an order, the customer confirms that they have read, understood, and accepted these Terms and Conditions.
3. Amendments to the Terms
3.1 Bee Shopi reserves the right to amend these Terms and Conditions at any time.
3.2 The version of the Terms applicable to an order is the version in force at the time the order is placed.
4. Customer Account
To order products, customers can create a customer account in the online shop. Creating a customer account requires the customer to provide accurate and complete information. Ordering is also possible without a customer account.
5. Order, order confirmation, shipping confirmation
5.1 The ordering process consists of the following steps:
- Selecting the desired products.
- Adding the products to the shopping cart.
- Entering billing and delivery information.
- Choosing the preferred payment and shipping method.
- Reviewing and correcting the order if necessary.
- Submitting the binding order by clicking the button labelled "Order with obligation to pay" or an equivalent confirmation button.
5.2 The products displayed in the online shop do not constitute a legally binding offer but rather an invitation for customers to submit an offer to purchase.
5.3 By placing an order, the customer submits a binding offer to purchase the selected products.
5.4 After receiving the order, Bee Shopi will send an automatic order confirmation by email. This confirmation only acknowledges receipt of the order and does not constitute acceptance of the customer's offer.
5.5 The purchase contract is concluded only when Bee Shopi accepts the customer's order. Acceptance may occur by:
- sending an order confirmation via email;
- dispatching the ordered goods (with or without a separate shipping confirmation); or
- sending a payment request, where applicable.
5.6 Product images and illustrations are provided for illustrative purposes only. Minor variations in colour, design, packaging, or appearance that are reasonable and customary shall not constitute a defect.
5.7 Customers are responsible for ensuring that all information provided during the ordering process, particularly delivery details, is accurate and up to date.
5.8 Bee Shopi will issue invoices electronically. By placing an order, the customer agrees to receive invoices in electronic form.
6. Prices and Payment
6.1 All prices displayed on the Website are stated in Euro (€) and include the applicable statutory Value Added Tax (VAT), unless otherwise indicated.
6.2 Shipping costs are not included in the product price unless expressly stated. Applicable shipping charges will be displayed before the order is submitted and included in the order confirmation.
6.3 Bee Shopi accepts the following payment methods: Credit Card, PayPal, Klarna, Google Pay, Instant Bank Transfer (where available), Pay by check, Pay by bank wire, Amazon pay, Link, Apple Pay, EPS, Revolut pay, Alipay, WeChat Pay, Przelewy24, Bancontact, MobilePay, MB WAY, Multibanco, Satispay
6.4 Orders will only be processed after successful authorization of the selected payment method.
7. Delivery
7.1 Products will be delivered using the shipping methods offered on the Website at the time of the order.
7.2 Delivery times indicated on the Website are estimates based on information provided by the respective shipping carrier. Unless otherwise specified for a particular product, delivery will take place no later than 30 days after the conclusion of the purchase contract.
7.3 If delivery is delayed due to circumstances beyond Bee Shopi's reasonable control, including but not limited to force majeure, natural disasters, strikes, transportation disruptions, governmental actions, or similar events, the delivery period shall be extended for the duration of such circumstances. Bee Shopi will inform the customer of the beginning and end of any such delay as soon as reasonably practicable.
7.4 If the customer fails to accept delivery of the ordered goods without justification, the statutory warranty period shall commence upon the date on which delivery would normally have occurred.
8. Retention of Title
8.1 All products remain the property of Bee Shopi until the purchase price and any applicable shipping costs have been paid in full.
9. Delay in Performance
9.1 If Bee Shopi is unable to deliver the ordered products within the agreed delivery period, the customer shall first grant Bee Shopi a reasonable additional period of two weeks to perform its contractual obligations.
9.2 If Bee Shopi still fails to perform within this additional period, the customer may withdraw from the contract in accordance with the applicable statutory provisions or continue to demand performance.
10. Warranty
10.1 Bee Shopi (MD Humauin Kabir, MSc) provides statutory warranty rights in accordance with the applicable laws of Austria.
10.2 If a product is defective, customers should contact:
Bee Shopi
Email: support@beeshopi.com
Phone: +436509416712
Phone support hours: Monday–Friday, 9:30–20:00 (CET)
10.3 Where reasonable, Bee Shopi may request that the customer return the defective product for inspection. Bee Shopi shall bear the risk and reasonable cost of returning the defective goods.
10.4 Customers are requested to report any visible transport damage directly to the delivery carrier upon receipt and notify Bee Shopi as soon as possible. Failure to do so shall not affect the customer's statutory warranty rights.
11. Liability
11.1 Bee Shopi shall be liable without limitation for damages arising from:
- intentional misconduct;
- gross negligence;
- injury to life, body, or health; and
- any liability that cannot be excluded under mandatory applicable law.
11.2 Except where mandatory law provides otherwise, Bee Shopi shall not be liable for damages resulting from slight negligence, particularly indirect or consequential damages, loss of profits, pure financial losses, or damages suffered by third parties.
11.3 Nothing in these Terms shall exclude or limit any statutory rights that consumers are entitled to under applicable law.
12. Governing Law and General Provisions
12.1 These Terms and all contracts concluded through the Website shall be governed by the laws of the Republic of Austria, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
12.2 If the customer is a consumer residing in another Member State of the European Union, this choice of Austrian law shall not deprive the customer of any mandatory consumer protection rights granted under the laws of their country of habitual residence.
12.3 Customers may only set off claims against Bee Shopi where such claims have been legally established, expressly acknowledged by Bee Shopi, or are directly connected with Bee Shopi's own claims.
12.4 Customers are responsible for keeping their contact details, including their postal address and email address, up to date. Notices sent to the most recently provided contact details shall be deemed valid unless the customer has notified Bee Shopi of any changes.
13. Right of Withdrawal (Consumers)
13.1 Consumers have the right to withdraw from this contract within 14 days without giving any reason.
13.2 The withdrawal period expires 14 days after the day on which the customer, or a third party designated by the customer (other than the carrier), takes possession of the goods.
13.3 In addition to the statutory right of withdrawal, Bee Shopi offers customers a voluntary 30-day return period subject to the conditions set out in the Return Policy.
13.4 To exercise the right of withdrawal, the customer must notify Bee Shopi by means of a clear written statement sent by post or email to:
Bee Shopi
Dreyhausenstraße 16/22-22A
1140 Wien
Austria
Email: support@beeshopi.com
Telephone: +436509416712
13.4 The withdrawal period is deemed to have been observed if the notification is sent before the 14-day period expires.
14. Effects of Withdrawal
14.1 If the customer withdraws from the contract, Bee Shopi will reimburse all payments received, including standard delivery costs (excluding any additional costs arising from the customer's choice of a delivery method other than the least expensive standard delivery offered), without undue delay and no later than 14 days after receiving the withdrawal notice.
14.2 Refunds will be made using the same payment method used for the original transaction unless otherwise expressly agreed.
14.3 Bee Shopi may withhold reimbursement until the returned goods have been received or until the customer has provided evidence of having returned them, whichever occurs first.
14.4 Customers must return the goods without undue delay and no later than 14 days after notifying Bee Shopi of the withdrawal. The deadline is met if the goods are dispatched before the expiry of the 14-day period.
14.5 Bee Shopi will bear the cost of returning the goods.
14.6 Customers are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
15. Exceptions to the Right of Withdrawal
The statutory right of withdrawal does not apply, or expires prematurely, in particular for:
- sealed goods that are not suitable for return due to health protection or hygiene reasons if the seal has been removed after delivery;
- products that have been opened, used, or tested after delivery and therefore cannot be returned for hygiene and safety reasons.
This exception applies in particular to beauty, skincare, cosmetics, and fragrance products where the original seal, protective packaging, or hygiene seal has been removed.
Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
To:
Bee Shopi
Dreyhausenstraße 16/22-22A
1140 Wien
Austria
Email: support@beeshopi.com
I/We () hereby give notice that I/We () withdraw from my/our contract for the purchase of the following goods:
Ordered on: ______________________
Received on: ______________________
Customer name:
Customer address:
Customer signature (only if submitted on paper):
Date: