Frequently Asked Questions – Bee Shopi
Bee Shopi is an online shop based in Vienna, Austria, offering a wide selection of beauty, skincare, makeup, fragrance, haircare, bath and body, personal care, gifts, men's products, sun care and other selected products.
Bee Shopi offers products across categories including skincare, makeup, fragrance, haircare, bath and body, drugstore, gifts, men's products, nutricosmetics, parapharmacy and sun care. Our online catalog includes products from many recognized beauty and personal-care brands.
Yes. Bee Shopi offers delivery within Europe. Available destinations, shipping options and shipping costs are displayed during checkout.
Bee Shopi offers free delivery in Europe on orders of €40 or more.
The estimated total delivery time is: 2–7 business days.
Yes, you will receive an email with a tracking number once your order is shipped. Also, Bee Shopi provides a Track Order feature on the website. If you need assistance with your shipment, you can also contact customer support with your order information.
If your package has visible transport damage, contact Bee Shopi as soon as possible. We will issue a full refund or send a replacement, according to your choice.
Yes. Bee Shopi offers a 30-day return policy, subject to the conditions of the applicable return policy.
Please email our customer support team with your order number, the item you wish to return, and the reason for the return. Or enter your Bee Shopi Account and submit your RMA request
You can contact us by email or post:
Bee Shopi
Dreyhausenstraße 16/22-22A
Wien 1140
Austria
Email: support@beeshopi.com
Phone: +436509416712
Bee Shopi supports a wide range of payment methods, including credit cards, PayPal, Klarna, Google Pay, Apple Pay, Amazon Pay, bank transfer, EPS and other payment methods that is available during checkout.
Yes. Your safety is our priority. We protect all transaction data using bank-level, multi-layered SSL encryption.
The refund will be processed to your original payment method within 7 business days.
Bee Shopi bears the cost of returning goods under the applicable withdrawal conditions. Additional conditions may apply to voluntary returns outside the statutory right of withdrawal
You can contact Bee Shopi by email or telephone:
Email: support@beeshopi.com
Phone: +436509416712
Support Hours are Monday to Friday, 09:30–20:00 CET. Bee Shopi responds to customer inquiries within 24 hours.